FAQs

When did the name change?

Falkirk District Credit Union became Forth Valley Credit Union on 30 September 2026.

The new name, visual identity and website were launched together to make the change as clear and straightforward as possible.

Why did the credit union change its name?

Our membership now reaches communities across a much wider part of the Forth Valley. The new name better represents the people and places we serve today.

It also provides a stronger foundation for future growth, helping more people across the region recognise and understand the credit union.

Is Forth Valley Credit Union a new organisation?

No. Forth Valley Credit Union is the new name for Falkirk District Credit Union.

We remain the same member-owned credit union, building on trusted community finance since 1995.

Has the credit union been taken over?

No. This is a new name and identity for the existing credit union, not a change in who we are or what we stand for.

Do existing members need to reapply?

No. Existing members do not need to reapply for membership because of the name change.

Will my savings or loan be affected?

The name change does not change the value of your savings or the terms of an existing loan agreement.

Will my member number or login details change?

Please continue using your existing details unless we contact you directly with different instructions.

Do I need to change my standing order or regular payments?

Please continue using your existing payment arrangements unless we contact you and ask you to make a change.

If any action is needed in the future, we will provide clear guidance.

What is the new website address?

Our new website is www.forthvalleycu.co.uk

Please update any bookmarks or saved links. Always check that you are using the correct website before entering personal or account information. 

Can I still use the mobile app?

Yes. Please continue using the existing app unless we tell you otherwise.

Why might I still see the old name?

Some documents and services may continue to display the Falkirk District Credit Union name for a short time while every part of the organisation is updated.

If you are unsure whether a communication or document is genuine, please contact us using the details published on our website.

Has the team changed?

No. The people behind the credit union remain committed to supporting our members and communities.

You can continue to expect friendly, personal and straightforward service.

Has the credit union’s office moved?

Our office location and opening arrangements have not changed.

Please visit our Contact page for current opening hours and information about visiting us.

Who can join Forth Valley Credit Union?

Membership is open to people who meet our eligibility requirements.

Visit our Membership page to check whether you can join and to start an application.

How can I contact you if I have questions?

Our team will be happy to help. Visit our Contact page for our current telephone number, opening hours and other ways to get in touch.

How can I tell whether a message about the rebrand is genuine?

We will communicate through our usual trusted channels.

We will never ask you to share your full password, PIN or security information simply because our name has changed. If something does not feel right, stop and contact us directly using the details on our official website.