Accessibility and Additional Support
Accessibility & Additional Support
How we can support you
- Information available in large print, Braille and audio on request.
- Private appointments at our Grangemouth office to discuss our products or help complete loan applications.
- Friendly, patient support from trained staff and volunteers.
- Extra time for appointments where needed.
- A confidential environment where you can discuss your individual circumstances.
- We’re happy to make reasonable adjustments wherever possible—just let us know what would help.
Visiting our office
Our Grangemouth office is accessible to members, including those with limited mobility.
We appreciate that visiting our office may not always be the most convenient option. If you would prefer not to attend in person, or would feel more comfortable discussing your circumstances privately by phone, we can arrange a confidential telephone appointment at a time that suits you.
We're happy to make reasonable adjustments wherever possible, so please get in touch to discuss how we can best support you.
Everyone’s needs are different. If there’s anything we can do to make it easier for you to access our services, please get in touch. We’ll always do our best to provide the support you need.
